By voluntarily supplying us with your personal information you are agreeing to be bound by this Policy. While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.
If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:
Privacy Officer Contact: Tom Davey
Email: [email protected]
Attention: Privacy Officer
Forestree Australia Pty Ltd
PO BOX 3012
Plympton Park SA 5038
Our website contains links to other websites. When a user clicks on a link to another site they are no longer subject to this Policy.
1. What types of information do we collect and why?
In the course of providing our goods and services to you, we collect personal and other information about our customers and how they interact with us, our goods, and our services. We collect personal information through a number of mechanisms, including:
1.1 Collection from you : we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our goods and services. This includes:
- Contact information: such as your name, address, email; and/or
- Business details: such as your Australian Business Number.
We use Google Analytics which tracks and measures user interaction and provides data to help improve our products and services. Please see this link https://support.google.com/analytics/answer/11593727?hl=en for how your data is collected.
1.3 Device : if you use our services or interact with us through a mobile device, we receive technical information about your device, numbers that identify the device and you location information. This information is not associated with you.
1.4 Communications : when you communicate with us, we collect information such as your contact details (such as email address or phone number). We may also engage third party services that provide us with information about how you interact with some communications we distribute. You can elect to not receive communications from us by contacting our Privacy Officer.
1.5 Digital platforms : if you access our goods or services by connecting a social media login (such as Facebook or Google) or through another digital platform, we may collect information derived, associated or connected with that platform where permitted by the platform’s terms of service. Any information we collect from social media, or other online, platforms is collected in accordance with that platform’s terms and conditions.
If you have previously applied for a position with us we may have received your personal information from third parties such as recruiters or external websites. We use the information we receive to contact you about any potential opportunities or to evaluate your candidacy.
You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services or purchasing our goods.
2. How do we use your information?
We will only use your information for the purposes for which it was collected (primary purpose) or a purpose related to that primary purpose if it would be reasonably expected by you or where we have separately obtained your consent.
We use personal information for the primary purpose of providing our services to our customers.
How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.
2.1 Disclosure of personal information to third parties
We may disclose your information to third parties who assist us in providing, managing and administering our goods and services and any other related purposes. We will also disclose your personal information where such disclosure is required by law.
We disclose your personal information to Mailchimp that sends marketing information to you on our behalf unless requested otherwise.
We will not sell or license your information to third parties or otherwise disclose your personal information unless we believe on reasonable grounds that you have provided your authorisation. In certain circumstances we may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information
3. How do we store and secure the information we collect?
We store your personal information on our electronic database system and on computers with appropriate back up and security systems.
3.1 Security and management of personal information
We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised and accidental access, modification, disclosure, destruction, or other action which prevents or otherwise hinders our access to your personal information on a temporary or permanent basis. We do this by:
- Putting in place physical, electronic and procedural safeguards in line with industry standards;
- Requiring any third party providers to have acceptable security measures to keep personal information secure;
- Limiting access to the information we collect about you;
- Imposing confidentiality requirements on our employees;
- Only providing access to personal information once proper identification has been given; and
- Using OpenSSL to provide AES-256 and AES-128 data encryption.
While we take all steps reasonable in the circumstances to protect your information, in the unlikely event a data breach occurs, in the unlikely event of a data breach we will notify you in accordance with our obligations under the Privacy Act.
Where there is a risk of serious harm arising from the breach, we will notify you and any relevant authorities.
We will only keep your personal information for as long as we require it for the purpose for which it was collected. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation. If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information.
3.2 Sending information overseas
We do not disclose or store personal information overseas.
4. How to access and control your information?
4.1 Accessing the information we hold about you
Under the APPs you may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact us in writing. We will require you to verify your identify and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.
We may charge a fee to cover the costs of verifying your application, and retrieving, reviewing and copying any material requested.
4.2 Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact us at the details above if you believe that the information we hold about you requires correction or is out of date. We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.
If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Officer (contact details above) with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.
When processing a compliant, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Director of Compliance Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
For more information on privacy see the Australian Information Commissioner’s website